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Item #:
249292655
Long Term Care Customer Service Instructor's Guide: Evidenced-Based Training for Skilled Nursing Homes, Assisted Living Facilities and Anyone Working
83% of respondents would recommend this to a friend
Item #:
249292655
TZS 107848
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What Stands Out
Comprehensive Training
Offers in-depth evidence-based training specifically designed for skilled nursing homes and assisted living facilities, ensuring staff are well-prepared to meet the needs of elderly residents.
Focused on Care
Addresses unique challenges faced by caregivers, providing practical strategies to improve interaction and service quality, enhancing the overall well-being of elderly clients.
User-Friendly Format
Designed as an instructor's guide, making it accessible and easy to follow for trainers, ensuring effective knowledge transfer to all staff members in various care settings.
Product Details
- As part of this purchase a link will be sent to you for the free Companion Video. Please email [email protected] Term Care Customer Service is designed to accelerate your staff's skills and your resident's satisfaction. Your facility's benefits include:•A systematic and simple method for improving customer service skills•Learning sessions as short as 15 minutes •Practical skills your front line can apply immediately to improve how staff work with each other and with your residents•Reduced risk of lawsuit•Improved referrals to your facility•Increased QIS and Standard Survey scores“I have been GUSHING about your training to my peers. I enjoy the simplicity of it and the fact that it utilizes life skills not everyone seems to pick up along the way. I think it should be implemented at facilities everywhere.”Jamie Reynolds, LPNMennonite Home CommunitiesPennsylvania Regional Committee Member, Person Centered CareCertified Dementia TrainerIt's been proven that effective and consistent customer service training increases staff satisfaction, reduces turnover, and improves your resident's quality of care. This course is a time- and cost-effective means to raise your facility's customer service standards. Long Term Care Customer Service provides consistent reinforcement of what's learned through role plays and other learning exercises, testing, repetition of the basic principles and immediate application.The evidence-based curriculum is designed to meet the objectives of key national long term care initiatives including the Advancing Excellence in America’s Nursing Homes Campaign, Quality Assurance and Performance Improvement (QAPI), and the AHCA Quality Initiative.While studying the learning modules your staff will learn the importance of:1.Skillfully Resolving Intercultural Conflict2.Employing Strategies for Handling Conflict3.Asserting Themselves Respectfully4.Identifying Their Conflict Style5.Using Active Listening Skills Effectively6.Overcoming Barriers to Listening and Understanding7.Learning Why They Aren't Listening to Others8.Developing Rapport with Different Personality Types9.Managing Their Attitude10.Avoiding Rapport Killer Words and Phrases11.Tailoring Communication to Fit a Customer12.Improving Customer Interactions13.Managing Stress in a Long Term Care Facility14.Relaxing with Visualization and Abdominal Breathing 15.Understanding Who Are the Customers in Your Facility 16.Communicating with Authority and Credibility17.Demonstrating the Power of Friendliness 18.Providing Excellent Customer Service at Mealtimes19.Understanding The Impact of a Dissatisfied Customer20.Identifying Customer Touch Points21.Adhering to Your Facility's Dress Code22.Reducing the Risk of Lawsuit23.Placing Your Facility Above the Competition24.Employing the Power of First Impressions25.Understanding Customer Expectations26.Building Relationships with Empathy and Compassion 27.Understanding Emotional Triggers28.Creating Unforgettable Customer Experiences29.Learning to Ask Questions Effectively30.Employing Strategies to Manage Difficult Customers31.Taking Effective Steps to Resolve Complaints...And many other critical skillsHuman beings are complex and our behavior consistently misunderstood. To enhance how we work together takes time and commitment. Long Term Care Customer Service is an effective tool your facility can employ to achieve continuous quality improvement.
| Publisher | CreateSpace Independent Publishing Platform |
| Publication date | 23 Mar. 2014 |
| Edition | 1st |
| Language | English |
| Print length | 174 pages |
| ISBN-10 | 1495368793 |
| ISBN-13 | 978-1495368790 |
| Item weight | 422 g |
| Reading age | 16 - 18 years |
| Dimensions | 21.59 x 1.02 x 27.94 cm |
Who Should Buy?
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Healthcare Professionals
Ideal for nurses and aides seeking structured training to enhance customer service skills in elderly care settings.
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Administrator Training
Helpful for facility administrators aiming to implement effective customer service policies in nursing homes and assisted living.
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Caregiver Development
Beneficial for individuals providing in-home care to improve their interaction and service delivery to elderly clients.
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Non-Care Occupations
Not suitable for individuals in unrelated fields who do not engage with elderly care or customer service.
Product Description
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Nursing Home Care Editorial Review
Long Term Care Customer Service Instructor's Guide: Evidenced-Based Training For Skilled Nursing Homes, Assisted Living Facilities And Anyone Working With The Elderly offers a valuable resource for those involved in elderly care, focusing on evidence-based training practices. Published by CreateSpace Independent Publishing Platform in 2014, this comprehensive guide spans 174 pages and presents essential techniques for effective communication and service delivery in long-term care settings. The manual is suitable for readers aged 16 to 18, making it a practical educational tool for budding professionals in the healthcare field. With its clear structure and practical insights, it seeks to enhance the skills of caregivers and improve the quality of care provided to the elderly.
Customer Reviews & Ratings
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Pros
- Comprehensive insights for elderly care service
- Evidence-based training techniques provided
- Clear and structured educational material
- Suitable for aspiring healthcare professionals
- Published by a reputable platform
Cons
- Might be too basic for seasoned professionals
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TZS 107848
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